Privacy Policy as of May, 2026

1. Introduction and Overview

The protection of your personal data is our highest priority. This website, duesseldorf-lkw-pannenhilfe.de, is part of the network for truck towing services, TruckNetz.DE. In the following, we inform you about how we collect, process, and store your personal data when you use our online services.

2. Name and Address of the Controller

The controller within the meaning of the General Data Protection Regulation (GDPR) and other national data protection laws is:

OPTILIFE DOO RAKOVAC Stošin Do 28A 21299 Rakovac Republic of Serbia 

Commercial Register/Tax ID (PIB): 108482914 

Phone: +381 63 8015320 

E-Mail:stein@trucknetz.de 

Website of the operating company:https://optilife.rs/en/

Data Protection Officer: Ivan Feofanov, tel: +381 65 815 1541. For questions regarding data protection, please contact us at any time via email: commander@optilife.house 

EU Representative pursuant to Article 27 GDPR: Aleksandr Zhidrov, +4915258927599. Address: Ilsenhof 16, 12053 Berlin, Germany, Email: eu@trucknetz.de 

3. Legal Basis for Data Processing

We process personal data based on the following legal norms:

  • Art. 6 (1) (a) GDPR: If you have given us express consent.
  • Art. 6 (1) (b) GDPR: For the performance of a contract (e.g., commissioning a truck tow) or pre-contractual measures.
  • Art. 6 (1) (c) GDPR: To fulfill legal obligations.
  • Art. 6 (1) (f) GDPR: To safeguard our legitimate interests (optimization of website stability and security).

4. Data Transfer to Third Countries (Standard Contractual Clauses)

As our company headquarters are located in the Republic of Serbia, data processing takes place in a third country outside the European Union. To ensure an adequate level of data protection, we have implemented EU Standard Contractual Clauses (SCC) in accordance with Art. 46 (2) (c) GDPR. These regulate the secure handling of your data between European users and our location in Serbia. We would like to clarify that we use SCCs in accordance with European Commission Decision (EU) 2021/914 and have implemented technical and organizational measures, as well as a data transfer impact assessment (TIA). We are guided in our work by the Data Protection Act of the Republic of Serbia (Zakon o zaštiti podataka o ličnosti, ZZPL), which is largely compatible with the GDPR.

5. Hosting and Infrastructure

  • This website is hosted by an external service provider, DigitalOcean, LLC (105 Edgeview Drive, Suite 425, Broomfield, Colorado 80021, USA) https://www.digitalocean.com/. The personal data collected on this website is stored on the host's servers. We have entered into a data processing agreement (DPA) with our hosting provider to ensure that your data is processed only on our instructions and in accordance with the GDPR.
  • Cloudflare: We use Cloudflare, Inc. (101 Townsend St., San Francisco, CA 94107, USA) http://cloudflare.com/ as a Content Delivery Network (CDN) and Web Application Firewall (WAF). Your data traffic is routed through Cloudflare's infrastructure to protect our website from attacks (e.g., DDoS). Data transfers to the USA are based on the EU-US Privacy Shield Framework and Standard Contractual Clauses (SCCs). Cloudflare's privacy policy.

Further services to ensure website functionality and security:

  • Google Fonts (Local Use) from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland): To ensure consistent font display, we use Google Web Fonts. For data protection reasons, these are hosted locally on our server. No connection is established to Google servers, and your IP address is not transmitted to Google. Information on data protection at Google Fonts can be found at: https://policies.google.com/privacy. 
  • Google reCAPTCHA from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland): To ensure security when submitting forms (e.g., in the contact section), we use Google reCAPTCHA. This service detects whether data was entered by a human or by an automated program (bot) intended for misuse. (Legal basis: Art. 6 para. 1 lit. f GDPR). Information on data protection at Google reCAPTCHA can be found at: https://policies.google.com/privacy.
  • Google services (General Information) of Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland): We use Google's shared infrastructure services to optimize the technical stability, performance, and security of our website's APIs. Information on data protection at Google services can be found at: https://policies.google.com/privacy.

6. Communication, Contacts and Processing of Contact Information

If you send us enquiries by telephone, messenger (Viber, WhatsApp, Telegram, etc.), contact form, live chat system or email (e.g. in the event of a truck breakdown), your details, including the contact data you provide, will be stored by us for the purpose of processing the enquiry and in the event of follow-up questions. We do not pass on this data without your consent, except exclusively for processing the order to third parties who fulfil your orders. These parties only receive your data if this is necessary for the fulfilment of your order.

Communication via WhatsApp, Telegram and Viber We offer you the possibility of contacting us via instant messaging services. When using these services, personal data is collected and processed by the respective messenger provider.

6.1. WhatsApp

  • Provider: WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (subsidiary of Meta Platforms, Inc.).
  • Data processed: Mobile phone number, profile name, IP address and metadata (time of message, device data). Message content is protected by end-to-end encryption, however WhatsApp collects metadata to analyse user behaviour.
  • Legal basis: Art. 6(1)(b) GDPR (initiation/performance of contract) and Art. 6(1)(f) GDPR (our legitimate interest in rapid communication).
  • Third-country transfer: Data may be transferred to servers of Meta Platforms, Inc. in the USA. The transfer is made on the basis of EU Standard Contractual Clauses and the EU-US Data Privacy Framework.
  • Privacy policy:https://www.whatsapp.com/legal/privacy-policy-eea.

6.2. Telegram

  • Provider: Telegram Messenger Inc., 71-75 Shelton Street, Covent Garden, London, UK / Telegram FZ-LLC, Dubai, UAE.
  • Data processed: Mobile phone number, profile name, IP address, message content (cloud storage for standard chats).
  • Legal basis: Art. 6(1)(f) GDPR (legitimate interest in platform-independent communication).
  • Third-country transfer: Transfer to third countries (including UAE) is possible. For this transfer to third countries without an adequacy decision we rely, insofar as you communicate with us via Telegram, on your explicit consent pursuant to Art. 49(1)(a) GDPR.
  • Privacy policy:https://telegram.org/privacy.

6.3. Viber

  • Provider: Viber Media S.à r.l., 2, rue Edward Steichen, L-2540 Luxembourg.
  • Data processed: Mobile phone number, device identifier, IP address, metadata. Messages are end-to-end encrypted by default.
  • Legal basis: Art. 6(1)(f) GDPR (legitimate interest in modern customer communication).
  • Third-country transfer: Data may be processed worldwide. Viber uses standard contractual clauses as a safeguard.
  • Privacy policy:https://www.viber.com/en/terms/viber-privacy-policy/.

7. Cookies, Consent Management and Analysis Tools

Our website uses cookies. These are small text files that are stored on your device.

7.1. Necessary Cookies: These are technically required for the operation of the website.

7.2. Optional Cookies (Marketing/Analytics)
We only use these if you have given us your explicit consent via our consent banner. You can revoke or change your settings at any time.

7.3. Google Forms
We use Google Forms from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) to collect structured enquiries (e.g. partner registrations or specific service requests). When you fill in a form, the data you enter is transmitted to Google's servers. The use is based on your consent (Art. 6(1)(a) GDPR) or for the initiation of a partner agreement (Art. 6(1)(b) GDPR). Information on data protection at Google Forms can be found at: https://policies.google.com/privacy.

7.4. Consent Management Tool Klaro
We use the open-source consent management tool Klaro to obtain your consent to the storage of certain cookies on your device or to the use of certain technologies, and to document this in a data-protection-compliant manner.

  • Provider: KIProtect GmbH, Bismarckstr. 10-12, 10625 Berlin, Germany.
  • How it works: Klaro stores your decision (consent or refusal) locally in your browser so that it can be taken into account on a return visit.
  • Legal basis: The use is made to fulfil the legally prescribed obligation to obtain consent for the use of cookies (Art. 6(1)(c) GDPR).
  • Privacy policy of Klaro: https://klaro.org/de/ressourcen/datenschutz.

Klaro is configured to fully support Google Consent Mode v2 and to transmit the corresponding consent signals to Google.

The following consent parameters are transmitted:

  • analytics_storage – for Google Analytics
  • ad_storage – for Google Ads / advertising cookies
  • ad_user_data – use of user data for advertising purposes
  • ad_personalization – personalised advertising / remarketing

Without your consent, no advertising or analytics cookies will be set and no personal data will be transmitted to Google. In this case, Google can only use anonymised modelling data (Modeling) to estimate conversions and traffic.

The current configuration of Klaro and the transmission of consent signals is regularly reviewed and meets the requirements of the GDPR as well as Google's requirements for the European Economic Area.

7.5. Google Analytics (with anonymisation function)
We use Google Analytics from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland). We have activated the IP anonymisation function, so that your IP address is truncated by Google within member states of the EU.

  • Protective measures: We have concluded a data processing agreement. Data is not shared with other Google services. The transfer to the USA is made on the basis of the EU-US Data Privacy Framework.
  • Legal basis: Art. 6(1)(a) GDPR (consent via Klaro).
  • Privacy policy:https://policies.google.com/privacy.

7.6. Google Ads (Conversion Tracking & Remarketing)
We use Google Ads from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) to place advertisements.

  • Protective measures: No data is transmitted that personally identifies you. We use Google Ads within the framework of the EU-US Data Privacy Framework.
  • Legal basis: Art. 6(1)(a) GDPR (consent via Klaro).
  • Privacy policy:https://policies.google.com/privacy.

8. Data Collection when Visiting the Website (Server Log Files)

Each time our website is accessed, our system automatically collects data and information from the computer system of the accessing computer. The following data is stored in so-called server log files:

  • Browser type and version
  • Operating system used
  • Referrer URL (the previously visited page)
  • Hostname of the accessing computer (IP address)
  • Time of the server request This data is technically necessary to display the website correctly and to ensure the security of our IT systems. This data is not merged with other data sources.

The server log files are deleted after 30 days at the latest, unless statutory retention obligations apply. Legal basis: Art. 6(1)(f) GDPR (security and stability).

9. Data Security (SSL/TLS Encryption)

To protect the security of your data during transmission, we use state-of-the-art encryption methods (e.g., SSL/TLS) via HTTPS. You can recognize an encrypted connection by the string "https://" and the lock symbol in your browser line.

10. Map Services: Leaflet

To show you locations and areas of operation, we use the open-source library Leaflet https://leafletjs.com/. Leaflet itself does not collect any personal data. However, when loading map data (tiles) from third-party providers (e.g., OpenStreetMap), your IP address is transmitted to their servers for technical reasons. This is based on our legitimate interest in a visual representation of our services (Art. 6 (1) (f) GDPR).

11. Security and Quality Assurance

  • Browser Fingerprinting: To defend against cyberattacks, spam, and bot networks, we use browser fingerprinting. This data is automatically deleted after 7 days. Legal basis: Section 25(2) no. 2 TDDDG (strictly necessary for fraud and attack prevention) in conjunction with Art. 6(1)(f) GDPR.
  • Call Tracking: To measure the quality of our brokerage service, we collect metadata of calls (time, duration). Conversations are not recorded without separate consent.

12. Your Rights as a Data Subject

Within the framework of the applicable legal provisions, you have the right at any time to:

  • Access (Art. 15 GDPR): About your data stored by us.
  • Rectification (Art. 16 GDPR): Correction of incorrect data.
  • Erasure (Art. 17 GDPR): "Right to be forgotten."
  • Restriction of processing (Art. 18 GDPR).
  • Data portability (Art. 20 GDPR).
  • Objection (Art. 21 GDPR): Against processing based on a legitimate interest. To exercise these rights, please contact the contact details provided above (stein@trucknetz.de).

13. Supervisory Authorities (Right of Complaint)

According to Art. 77 GDPR, you have the right to complain to a supervisory authority if you believe that the processing of your personal data violates the GDPR.

Competent supervisory authorities for Optilife DOO (Serbia):

  • Ministry of Information and Telecommunications:https://mit.gov.rs/, Nemanjina 22-26, 11000 Belgrade, Serbia.
  • Chamber of Commerce and Industry of Serbia (PKS) – RPK Novi Sad:https://novi-sad.pks.rs/, Narodnog fronta 10, 21000 Novi Sad, Serbia.
  • Office of the Commissioner for Information of Public Importance and Personal Data Protection:https://www.poverenik.rs/en/home.html, Bulevar kralja Aleksandra 15, 11000 Belgrade.

Competent supervisory authority for the German market: Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen (LDI NRW), Kavalleriestraße 2-4, 40213 Düsseldorf, https://www.ldi.nrw.de/. The authority responsible for your place of residence is decisive.

14. Information for Partner Companies and Complaints

Optilife DOO acts purely as an information technology intermediary.

  • For complaints regarding the technical platform, please contact us (Optilife DOO).
  • For complaints regarding the physical execution of services (e.g. damage during towing, quality of repair or tyre service by our network partners), the respective partner is your direct point of contact. If necessary, you may contact the authorities responsible at the partner's place of business: the competent Chamber of Industry and Commerce (IHK), https://www.dihk.de/, and the competent Chamber of Skilled Crafts (HWK), https://www.kammerfinder.de/.

15. Dispute Resolution

Our email address can be found above in the part 2 of this article. We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

16. Registration and Data Processing for Partner Companies (B2B)

Should you register or apply on our website as a service partner (e.g., towing service, workshop), we collect additional company-related data. This is necessary to include you in the TruckNetz.DE network and to be able to broker orders to you. This data includes:

  • Name of the company and legal form
  • Location(s) and service radius
  • Business contact details (phone, e-mail, website)
  • Information on the fleet and services offered
  • VAT identification number (USt-IdNr.) or tax number 

Legal basis: Processing is based on Art. 6 (1) (b) GDPR (initiation and fulfillment of a partner contract) as well as Art. 6 (1) (f) GDPR (our legitimate interest in quality assurance and brokerage of specialist companies).

17. Publication of Partner Data and Order Brokerage

As part of the TruckNetz.DE network, this website serves to broker orders.

  • Public Profiles: By being accepted as a partner, you agree that your business contact details (company name, address, phone number, services offered) will be publicly displayed on our website so that drivers seeking help can contact you directly.
  • Disclosure to Customers: In the event of a specific brokerage, your data will be transmitted to the customer (driver/forwarding agent). In return, you will receive the customer data necessary for order processing (location, vehicle data, driver contact).

18. Duration of Storage of Partner Data

Data of partner companies is stored for the duration of the active cooperation. After termination of the partnership, the data will be deleted unless there are statutory retention obligations (e.g., from tax law, 10 years for invoices).

19. Mobile App "LKW Abschleppdienst: Truck-Netz"

In addition to our website, we offer the mobile app "LKW Abschleppdienst: Truck-Netz". Below we inform you about what data the app collects and how it is processed.

19.1. What data the app collects

Contact form data (with your consent):

  • Name, phone number, description of the situation — when submitting a request via the form in the app.
  • Legal basis: Art. 6(1)(b) GDPR (performance of contract).

Geolocation (with your permission):

  • GPS coordinates — only when the location button in the cost calculator is pressed.
  • The data is not stored on the server and is used solely for distance calculation.
  • Legal basis: Art. 6(1)(a) GDPR (consent).

Technical data (automatic):

  • Anonymous device identifier (UUID) — to prevent API abuse.
  • Interface language, app version.
  • Stored in the device's encrypted storage (Keystore / Keychain).
  • Legal basis: Art. 6(1)(f) GDPR (legitimate interest — security).

Usage events:

  • Taps on the call button, messenger interactions, form submissions — in anonymised form.
  • Processed on our own server (api.trucknetz.de). If you consent in the app's consent dialog, these events are additionally analysed via Google Analytics for Firebase (see 19.6).
  • Legal basis: Art. 6(1)(f) GDPR (legitimate interest — service improvement).

19.2. Map service

19.3. Local data storage

  • Settings (language, selected city) are stored locally on the device.
  • Cache data for offline access is stored locally.
  • Data is not synchronised with cloud services.

19.4. What data is not collected

  • Advertising identifiers (GAID / IDFA)
  • Contacts, photos, files
  • Browsing history
  • Data from other apps

19.5. Crash and error diagnostics (Firebase Crashlytics)

To detect, analyse and fix program errors, we use Firebase Crashlytics, a service of Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland). If the app crashes or a serious error occurs, technical diagnostic data is automatically collected and transmitted to Google: type and time of the error, the program state at the time of the error (stack trace), device model and operating-system version, language setting and app version, and a randomly generated installation identifier (Firebase Installation ID). This data contains no form or contact data entered by you and is used solely to improve the stability and security of the app. Transmission to and storage on Google servers, including in the USA, may occur, based on the EU Standard Contractual Clauses and/or Google's certification under the EU-US Data Privacy Framework. Legal basis is our legitimate interest in stable, error-free operation of the app pursuant to Art. 6(1)(f) GDPR. More: https://firebase.google.com/support/privacy

19.6. Usage analysis (Google Analytics for Firebase)

If you consent in the app's consent dialog, we use Google Analytics for Firebase (Google Ireland Limited) to evaluate app usage statistically and pseudonymously (e.g. screens viewed, button interactions, frequency and duration of use). A pseudonymous app-instance identifier is processed. Advertising identifiers (IDFA on iOS, GAID on Android) are not used. We use Google Consent Mode v2: without your consent no analytics data is transmitted to Google. Data may be transmitted to Google servers, including in the USA (EU Standard Contractual Clauses / EU-US Data Privacy Framework). Your consent is voluntary and can be withdrawn at any time with effect for the future in the app's privacy settings. Legal basis: Art. 6(1)(a) GDPR (consent).

19.7. Provision via app stores

The app is obtained and installed via the respective app store, i.e. the Apple App Store (Apple Distribution International Ltd., Hollyhill Industrial Estate, Hollyhill, Cork, Ireland) or Google Play (Google Ireland Limited). When downloading, certain data — such as your user identifier, email address, time of download and a device- or account-related identifier — is processed by the respective store operator under its own data-protection responsibility. We have no influence on this. Only the privacy policy of the respective provider (Apple or Google) applies.

19.8. Storage period of app data

Contact data submitted via the app form is stored for the duration of processing your request and any follow-up questions and is then deleted, unless statutory retention obligations apply. Crash and usage data (sections 19.5 and 19.6) are processed in accordance with Google's retention periods. Data stored locally on the device remains there until you uninstall the app or delete the data in the app settings.